Shipping policy
Thank you for shopping at www.albaladejojoyeros.com.
1. Delivery Times
We ship orders with DHL.
- Mainland Spain: 24–48 business hours
- Balearic Islands and Portugal: 48–72 business hours
Delivery times may vary depending on the customer's location and carrier availability.
2. Shipping Costs
- Mainland Spain, Balearic Islands and Portugal: €6.50
- Free shipping on orders over €100
The exact shipping cost will be shown during checkout before the order is confirmed.
3. Order Tracking
Once your parcel has been dispatched, you will receive an email with the tracking number and a link to track your shipment.
4. Incorrect Shipping Address
Customers are responsible for ensuring that the shipping address provided is correct and complete. We are not responsible for orders that are lost or incorrectly delivered due to errors in the address supplied.
5. Damaged or Lost Items
If your order arrives damaged or you do not receive it, please contact us as soon as possible at info@albaladejojoyeros.com, including your order number and, where applicable, photographs of the parcel and product.
6. Contact
For any shipping-related questions, contact us at:
📧 info@albaladejojoyeros.com
📞 +34 96 535 12 20