Refund policy

Returns & Exchanges Policy

Time limit and how to proceed

You have 30 days from receiving your order to request an exchange or return. To begin, email us at info@albaladejojoyeros.com and include:

  • The reason for the exchange or return.
  • A description of the item you wish to exchange or return.
  • Your preferred solution: exchange or refund.
  • Your full name and the email address used for the purchase, or your order number.

Once we receive your email, we will send you detailed instructions to complete the process.

Important

  • Return and exchange shipping costs are the customer's responsibility.
  • Customers are responsible for shipping all returns and exchanges. For your security, we recommend using a carrier that provides a tracking number. Albaladejo Joyeros is not responsible for items damaged or lost in transit.

Additional considerations

  • Adding products to an exchange: If you wish to include additional jewellery in the same exchange shipment, tell us in the same email. We will explain how to make payment and add the items to the parcel.
  • Delivery address: The replacement product will be sent to the same address as the original order.
  • Refunds: For returns, only the value of the product will be refunded. Shipping costs are not included in the refund.
  • Exceptions: Personalised products or products that have been used cannot be returned or exchanged.
  • Discounted or promotional orders: If your purchase was part of a promotion, the refund will be adjusted proportionally to the discount applied.

Customer responsibility

  • If an exchange or return has already been processed for the order and you wish to request another one, the associated shipping and handling costs will be your responsibility.
  • Exchange or return requests made more than 30 days after receipt of the order will not be accepted.

Defective product or damage during shipping

If your order arrives damaged or defective, please notify us within a maximum of 2 days after receipt.

Email info@albaladejojoyeros.com with:

  • A description of the problem.
  • Photos or video showing the defect.
  • Your full name or order number.

Warranty

Duration: We provide a three-year warranty from delivery of the order, covering manufacturing defects only.

How to make a claim: If your jewellery breaks or develops a defect during the warranty period, contact us. Please keep the product and send us a clear photograph showing the damage. We will assess the case and offer an appropriate solution.

To make a warranty claim, email info@albaladejojoyeros.com and include a description of the problem, a photo or video of the defect, and your full name or order number.

Exclusions

The warranty does not cover breakage caused by misuse, natural wear or scratches from everyday use.